Pembelajaran 5: Type Of Software

1. What is the OS for iPhone?

a) iOS

b) Android

c) MacOS

d) Linux

Jawab: A

2. IDE in system software stands for?

a) Internal development environment

b) Integrated development environment

c) Integrated dedicated environment

d) Integrated device environment

Jawab: B

3. What is Firmware

a) OS for Apple Computers

b) Set of instruction/program run by hardware.

c) Open-Source OS

d) Specific software/OS for specific hardware

Jawab: B

4. Below are the advantages of communicating using phone call except…

a) Direct response

b) Easy to do

c) Might disturb the person we called

d) Personal and discreet

Jawab: C

5. Below are the advantages of communicating using memo except…

a) Can be kept and used as reference

b) Has clear objectives

c) Has clear call actions

d) Direct response

Jawab: D

6. What happened to the app?

a) Some customer can’t log-in.

b) It has 1-star review

c) Customer stop using the app

d) The team can fix the app anytime

Jawab: A

7. What should be done by Raiz’s Team?

a) Answer the review in app store

b) Inform another department about the big

c) Fix the bug soon

d) Wait for further instructions

Jawab: C

8. What happened to John’s laptop?

a) It shows virus

b) It runs slowly

c) It shows pop-up

d) It frequently restarts itself

Jawab: C

9. What should be done by Maintenance team?

a) Forward the message to another department

b) Get a new laptop for John

c) Fix the laptop before Wednesday

d) Contact windows for confirmation about the pop-up

Jawab: C

10. ‘Hello, ______ Kevin from Human Resource of Apple Inc. ’

a) He is

b) They are

c) This is

d) Are you

Jawab: A

11. ‘Hi Kevin, thank you for calling. _____ Dana.’

a) I am

b) She is

c) He is

d) They are

Jawab: A

12. ‘Hello there, thank you for calling Google Inc. ______? 

a) Much appreciated

b) Thank you very much

c) How can I help you with

d) I’m sorry

Jawab: C

13. ‘Sugarcoat Inc. David ______. How may I help?’

a) speaking

b) writing

c) listening

d) reading

Jawab: A

14. ‘Yes, this solved my tech issues. __________ . Much appreciated.’

a) My apologies

b) Thank you for your help

c) I’m really sorry

d) This shouldn’t happen

Jawab: B

15. ‘Hello, ______ Kevin from Human Resource of Apple Inc? ’

a) He is

b) They are

c) Is this

d) Are you

Jawab: D